Several factors are crucial for ensuring reliable service when choosing a furnace repair company. First, consider the company's reputation and experience in the industry. Look for certifications and licenses that demonstrate their expertise. Customer reviews and testimonials can also provide insight into their service quality. Pricing transparency and warranties on repairs are essential for cost-effectiveness and peace of mind. Additionally, inquire about their availability for emergency repairs and response times. Lastly, choose a company that prioritizes customer satisfaction and offers excellent communication throughout the repair process.

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