We rented out a house to a family. the deal is you have from the first of every month to the fifth. every day after that has a 100 dollar penalty. every month since October, the tenants have claimed they will pay and make us go drive to collect the money only to find it was a wild goose chase as the person not money were present. they never call back, rarely text back and never give a heads up before due dates. what can we do and please don't just say 'kick them out' because we have a contract and it's complicated