You are working in the healthcare aisle and a customer approaches you to ask for some help. You find out that his wife is suffering from severe vomiting and diarrhoea and he wants to buy an effective medicine to help her. You are unsure what to suggest for this condition. What do you do?
Which of the following actions are you most and least likely to take?
A Say that you are unsure of the best product but suggest that he buys the Boots own brand diarrhoea tablets as these are the cheapest.
B Say that you are unsure and take him to find the pharmacy team. Listen while the pharmacy team member speaks with him so that you know for the future.
C Apologise and tell him honestly that you are uncertain but that you will go and find a colleague who can help him.
D Take him to the pharmacy for advice and leave him with the Pharmacist.
