Having started a friendly conversation with a customer, she tells you that she has been experiencing a very dry scalp and asks you if there is a product that might help. You have personally experienced this condition before and having tried different products had more success with a particular brand. What do you do?
Which of the following actions are you most and least likely to take?
Most Least
A Take the customer to the different products available and help her to make a personal choice from those available.
B Empathise and mention that you had a similar issue, pointing out the product that worked for you and why you liked it, whilst ensuring the customer sees the full range of options.
C Strongly recommend the exact product you have used yourself; you really believe in the product since it was so effective for your condition.
D Although you have had experience with such products, refer the customer to your more experienced colleague in healthcare as you think they will be best placed to give appropriate advice.
Many thanks for your answer. But what would be the answer for the least action to take?
This is where the whole confusion comes from. I don't seem to find any wrong answers to choose from like you said. :S