... overall very very unorganized/ messy. She works hard, but everytime I work with her it seems that I am working harder. We work at Wendy's and she usually runs the food out for drive through. My problem is that I am a controlling manager & working with her I feel that I have no control. I usually run the food for front counter, she constantly is not courteous to my customers/orders and will take food that I asked the kitchen to make or she will constantly give out the wrong order. Customers from the drive through come in upset and she blames the kitchen when it was her mistake. Since I am front counter runner I have to deal with her mistakes. I try to be nice and patient but I ran out of patience for her ways. Everytime I correct her or I delegate, she gets defensive or/and bad mouths me behind my back. Coworkers have told me that when I'm not around she refers to me as her "Mom".
I constantly have to work harder working with her. I have to worry about doing my job and also watching her to make sure she's not taking my food. She's very impatient, and would rather (and I've seen this many times) give out an incorrect order or undercooked food. When I point out undercooked food she ignores me and continues to do wrong.
We have had a situation a few weeks ago where I was generally speaking to the entire staff. I was talking out loud with authority to everyone telling them to clean. She decided it was okay to put the blame on others so that led me to tell her that this problem is also a problem with her. Since she never cleans and is messy. I have to constantly clean up after her and everyone since she does not help me as a manager. She got upset because I told her the problem includes her and started going off saying she works too hard for anyone to tell her that she's unorganized or needs to be cleaning.
Which brings me to the next thing. I've brought this problem to management higher than us and they've agreed with me but now I requested a sit down because nothing had changed.
Today we were slow at work. I send home an employee and also the manager I am talking about, since they were the next people off. She got highly upset and again came out of character and jumped to conclusions. I explained that she does not have to go home if she doesn't want to, but that I didn't need anymore people and I decided to send her since she was the next person off. This manager went to the office and began doing god knows what. Didn't communicate anything to me, (as always) and was doing her own thing. What should I say in the sit down ? I feel like anything I say will be misinterpreted and she will be defensive. She had been working at Wendy longer than me and is a lot older than me so I feel like she isn't open to any Criticism. How should I say the problem and communicate it the correct way without offending her? How can I proffesionally adress this??