I have a Moto G Android cellular phone, with Snapchat on it. Recently, whenever I try entering Snapchat, the camera is completely black. This may seem normal, but it also brings up between 2 and 5 error messages saying the exact same thing. In case you are wondering, yes, I have restarted my cellphone (twice) and I have also closed and opened Snapchat multiple times, but the issue is still not solved. Does anyone have any idea how to solve this problem?
Answers (1)
Hmm... this is hard. But try these solutions:
1. Re-installing or updating the app.
Your app might have caught up on some issues with the script. Therefore re-installing the app would delete all the script and then "re-making" it. If you have a Android phone don't just delete the app delete the files too. By going in to the settings -> app manager / manage apps -> Snapchat -> here you will find three big options: delete cache, delete app and delete data. So follow my four step tutorial: 1. Un-check a box called "show notifications" (just to prevent any bugs). 2. Delete the cache. 3. Delete the data. Then 4. Delete the app. Now after this try re-installing the app and see if it works.
2. There might be a app that is preventing Snapchat to use your camera. This has happened to me, because I had the camera app on my phone opened in the background while opening Snapchat. So try closing all apps that use your phone camera, then open Snapchat and see if it works.
Hope this was helpful and worked :)