As per Mr.X statment the laptop is affected full of viruses and unable to clean the viruses. Unable to connect the laptop to check the issue. So I have requested to format this computer. Informed the user, but rightnow the user is busy(meeting), so waiting for the user laptop.
Answers (1)
According to Mr. X the laptop is full of viruses but we are unable to clean it because we cannot make any connection with the laptop. So I have requested them to re-format the laptop but since the user is busy with a meeting we don't have any choice but to wait for him.