... I have followed their instructions on gmail and changed "send mail as" to the new name but it still shows up as the old name. The old name is a name I made up for a review I wrote but somehow now it has connected with my hotmail account and now sends all of my emails as the fake name. How frustrating! The only instructions I have found written by google don't work. Please help me someone because google won't and there is nobody to call :(