I bought a gift certificate for one free family picture from an friend of mine who was starting up an photography business. Keep in mind that although she was starting up this gift certificate was not cheap and I paid full value for it. She has recently started another job (once again her own startup company) and I have not been able to get in touch with her since. I have phoned and emailed her countless jobs to remind her yet she still refuses to return my calls or emails. I don't know what to do.