I recently got a new job as a part-time medical receptionist at a small doctor's office. I was wondering how long it usually take for a new hire to get comfortable with everything. I have to schedule appointments, billing, verifying insurance, registration, etc. I am new to all of this.
I'm asking because my boss expects me to know everything already. She would get frustrated when I forget something or make a mistake and today she told me that other employers would not tolerate this and that I need to use my brain.
I understand that I can't make mistakes. I tried my best to remember everything and all the steps but I feel like I need to do a task at least a few times before I remember all the steps. The other receptionist is very helpful with my training, but I can sense that sometimes she is a bit annoyed when I ask the same questions.
It makes me feel so incompetent. I'd understand if I've worked there for a month and still can't figure things out, but today was only my 5th day working there. Plus, I work every other day so the breaks in between doesn't help at all.