So I attend the University of Phoenix. I was supposed to have received my financial aid at the end of August/early September. They still haven't released my funds. They tell me there is a problem with my account and it's "under review". They also switched to a new system (apparently) and had to manually review every students financial aid. That process was supposed to be completed in October. Every time I call, not a single person can tell me why I haven't received my loans yet or what the problem is. I have checked and double checked all of my paperwork to make sure I completed everything I need in order to receive my financial aid. I have done everything I can do on my end and even called the Department of Education to make sure I filled my paperwork out correctly (I have). I have documentation saying that my loans were received by the school August 8th. So why haven't I gotten them yet? Do I have a case if I wanted to sue them? I need advice on what my next step should be.