I work at software company and I am in charge of customer support via email. The software I support is quite technical one in a particular industry, thus many of my clients are foreigner and I usually reply back to their inquiries in English. Followings are typical sentences I use when replying back to my clients. Could you please point out an error if any or paraphrase in more natural style? I think my clients understand what I say in my email, but I would like to improve my English and would like to know it if you have any good sentences that I will be able to use in my customer support work.
-Thank you very much for submitting a support request. This is AAAAAAAAA working on your inquiry.
- Here are answers to your questions and please also find attached screenshots/pdf.
(Example of answer)
We are afraid that your license does not have a module that is required to activate the function. Could you please check your license status to see if AAAAA module is available?
- Please let us know if it helps or we can be of any further assistance.
- (In case of bugs) We are very sorry for the inconvenience this causes and also thank you very much for highlighting this for further improvement of our products.
- Thank you very much for using customer support center. We are looking forward to serving you again. Have a nice day.