I have a Blackberry Torch that shows a battery with a red X and it doesn't turn on.
I thought it was a battery problem so I bought a new one, but it still shows the same thing.
Then I thought it was the software, so I tried to re-intall it but it doesn't finish installing the software, it shows an error message saying that the phone cannot be detected (something about a connection problem), and I tried to do it using the Blackberry Desktop Manager and on the Blackberry website but it always shows the same error message..

Any help?