I ordered a triple order on Amazon with the Emelia, Rem, and Ram nendoroids. We got an email saying that the Ram one was cancelled but no confirmation from Amazon, not only that but the order can still be tracked and it still appears in the orders.

Then later the Emelia and Rem ones disappeared from the orders only being able to be found from the transactions, and they can't even be tracked.

We didn't get any notification from Amazon in any way saying that Emelia and Rem were cancelled, and while it says that Ram cancelled she can still be tracked and found in the orders. We're very confused about what's happening so can someone please help.