A guest calls to make a reservation. She tells you her friend made a reservation for $315 versus the

Question

...  $350 you are quoting as a rate. You explain to the guest that her friend did not book with your hotel. The caller becomes irate. How do you handle the situation?

Answer

Ask her what employee she talked to and then talk to them. Ask them what price they told the customer. Otherwise let the customer talk to your manager.

A guest calls to make a reservation. She tells you her friend made a reservation for $315 versus the

Answers (1)